Order Cancellation

• Here at Trip2kerala, each product is made on order putting a lot of time & efford hence cancellations are not possible once order is placed.
• Any Changes in the order is appreciated only within 24 hours from the time of order.
• Any item that may have any defects / damage will be replaced only if you send us an unboxing video of the product. You can send it by mail.
• We are unable to accept returns or exchanges due to hygiene precautions.
• Any refunds due to other reasons may take upto 5-7 days to process the refund and credit the amount to customer bank account.

Booking Cancellation

1. Cancelling your stay before 30 days of the check-in date is free cancellation / possible to postpone the date.
2. Cancelling before 15 days of the check-in date 50% of the advance will be refunded / possible to postpone the date.
3. If you cancel the booking before 7 days of your check-in date, there is no refund on the booking.
4. Trip2Kerala is the Travel Division of the Digitalzix Private Limited
5. If you are looking for the Property GST invoice, please collect from the property.
6. GST credit charged by the hotel is only available against the invoice issued by the respective property.
7. We are collecting the amount on behalf of the Booking Confirmation of Property for Reimbursement of expenses

We do not accept forced returns and these are non refundable.